Unfortunately, once a contact file has been imported, there is no automated way to reverse the changes. However, if you encounter issues after an import or need assistance, please get in touch with our customer support team at support@brokerkit.com. We can help you review the situation and find the best way to address any issues that may arise.
Campaigns
You can stop or remove a campaign at any time. To stop a running campaign, go to the Campaigns page, find the campaign, and click Stop or Remove. Stopping a campaign prevents future messages from being sent, but messages already sent cannot be unsent.
Tags (Labels)
Tags (called Labels in BrokerKit) can be removed from contacts individually or in bulk:
- Individual: Open the contact's profile, click the tag you want to remove, and select Remove Tag.
- Bulk: Use the Leads Importer or Team Members Importer with a CSV that updates the labels field, or contact support for assistance.
Messages
Sent messages (emails, texts) cannot be unsent or recalled. If you sent a message by mistake, you can send a follow-up message to clarify or correct the information.
Contact Edits
If you edited a contact's details incorrectly, you can manually correct the information by opening the contact's profile and updating the fields. There is no change history, so make changes carefully.
Appointments
BrokerKit appointment records can be corrected by deleting the appointment and creating a new one with the right details. If you already sent a Google or Microsoft calendar invite, update or cancel that calendar event directly in Google Calendar or Microsoft 365. Deleting the BrokerKit appointment does not reliably remove or update the already-sent external calendar invite.