Change or Update your email address

If you recently changed your email, it is important to update your account to reflect this change.

Please follow the steps below to change or update your email address:

1. First, log in to the Brokerkit account (if you have not already done so).
2. Then, on the top right navigation bar, click on the username to expand the list of sub-options.
3. Next, click the User Settings option.
4. Next, type in the new email.
5. Click the "Update User Settings" button.
6. Now open the top right navigation bar again and click sign out
7. Once signed out, click "Sign In" on the Brokerkit home page
8. Follow the log in steps here

"has already been taken" changing email notice

If you tried to change your email and it said "has already been taken," this means:

1. the email is linked to another active account
2. the email exists in the database but is not linked to an active team

Can two users share the same email address?

No. Every Brokerkit user must have their own unique login email address — it is how the system identifies each account, so the same email can never be attached to two users. If you renamed a former staff member's account (for example, to "Enrollment Coordinator"), that account still needs its own distinct email to log in.

Sending bulk emails as another user

You do not need to share a login to send email under someone else's name. When you send a bulk, blast, or campaign email, the email composer has a From dropdown that lists every teammate on your account. Select the user you want the email to come from — recipients will see that person's name and email address as the sender and reply-to, even though you are the one composing and sending it.

This is the right approach when you want bulk emails to go out under a shared identity (for example, "Academy" or "Enrollment Coordinator"): keep each person on their own unique login, and just pick that user in the From dropdown when sending.

User IDs

User IDs are unique identifiers, and email addresses serve as these user IDs. This means that each account and its associated data are tied to a specific user ID. If you wish to change your email to one that is already linked to another account or one that exists in the database but is not associated with an active account, please consider the following:

1. It is essential to determine which user ID and its associated data you prefer to retain. For instance, consider the case of john@realestate.com (User A), who has accumulated valuable information such as a phone number, numerous campaigns, and various email templates under their user ID. In contrast, jane@agentrecruit.com (User B) is a relatively new user with minimal data. Therefore, it is advisable to maintain the data linked to User A.
2. If you would like to retain access to both accounts, kindly send an invitation to the email address associated with the account you are attempting to access, whether it is Email A or Email B.
3. If you choose to retain the data associated with User A, please contact support chat to initiate a change request. This will allow the new email to be linked to User A's existing data.

Note:

• This process works for all four Brokerkit user roles: Admin, Staff, Agent, and Affiliate.
• Every Brokerkit user needs a unique login email address. The same email cannot be attached to two different Brokerkit users.
• Admin and Staff users need a Google or Microsoft-hosted email account for contact-profile features like sending 1-on-1 emails and creating calendar appointments directly from Brokerkit. Without Google/Microsoft connection, they can still use core Brokerkit features such as bulk emails, campaign emails, texts, and CRM activity.
• Agent and Affiliate users do not need a Google or Microsoft-hosted email account, but if their Brokerkit login email is hosted by Google or Microsoft, they can use Continue with Google or Continue with Microsoft on the login page. They can also sign in with email/password, use Set or reset your password, or click Email me a link for a one-time sign-in link.