FAQs: Notifications

How do you unsubscribe from Brokerkit emails?

If recipients of mass emails or smart campaigns wish to unsubscribe from any of Brokerkit’s email communication, the recipient clicks on the unsubscribe button at the bottom of the email. Things to note: - The unsubscribe link will only appear in emails sent via bulk email or smart campaigns. - Emails sent to a lead or team member via the contact profile are sent directly through your Google or Microsoft account, and an unsubscribe link will not be appended. - When a recipient unsubscribes from your emails, they are automatically added to a suppression list and will no longer receive your emails, even if they are included in future bulk emails or smart campaigns and not manually excluded. - An unsubscribe will only suppress emails to the contact from the email-sending domain from which the email was sent. If you have multiple sending domains (at Account Settings>Email), unsubscribing to one will not apply to the other domains. - Your agents in retention can also unsubscribe from your email. - A good practice to keep your roster clean is to archive the contacts who unsubscribed from your Emails. Regularly cleaning your contact lists — even though unsubscribed contacts are suppressed — helps improve your overall email deliverability and prevents failed email attempts. Keeping your lists up to date ensures a more efficient and effective outreach. - In cases where recipients like your agents accidentally click on “UNSUBSCRIBE” and want to receive messages again, don't hesitate to contact support@brokerkit.com. We can manually remove their email address from the suppression list.  

Managing Recruiting Agenda and Retention Emails

We know it's easy to get off task with everything you need to get done in a day. That's why we send your Admin and Staff level users Daily Recruiting Agenda emails every weekday at 6 AM so they have an at-a-glance guide to what they need to tackle. Daily Retention Agenda emails are also sent daily, but only when: 1. A new candidate is moved to Onboarding 2. There is activity logged in the prior day for someone in onboarding 3. A team member is added to the "Active" queue for a retention touch as it has been 30 days since the last activity (e.g., email, text, logging call) with them. If, for any reason you need to turn off those e-mails, you can. In Brokerkit, click your name in the upper right-hand corner and select User Settings from the drop-down menu. Then, go to Notifications tab, uncheck the Recruiting Agenda and Retention Agenda and click Update Account. **📝 Note:**If you turn off Retention Agenda Emails, you will not receive notifications if a follow-up is set for you by another staff member.

How to disable agenda and new referral notifications

"Today" Agenda Emails We know it's easy to get off task with everything you need to get done in a day. That's why we send your Admin and Staff level users Daily Recruiting Agenda and Daily Retention Agenda emails every morning so they have an at-a-glance guide to what they need to tackle. New Lead Notification Emails Time is crucial when responding to leads - whether they're potential home buyers or recruits. That's why anytime a new lead is referred to your team on Brokerkit; a notification is sent to all Admin and Staff level users. Since lead routing is complex and oftentimes more research is needed to determine who should follow up, we leave this to your team to determine and assign an owner. The best practice is to have a "point person" who is responsible for receiving and assigning new leads. Deactivating Emails If, for any reason, you need to turn off those e-mails, you can. In Brokerkit, click your name in the upper-right-hand corner and select User Settings from the drop-down menu. Then, go to Notifications tab, uncheck the Recruiting Agenda Emails and Retention Agenda Emailsor theNew Lead Notification Emails and click Update Notifications.