Saved voicemail drops let you play a pre-recorded voicemail message after an outbound dialer call connects. They help you keep your message consistent while you continue working in Brokerkit.
Watch the walkthrough
Select the image above to watch the short video walkthrough.
Before you call: upload and manage your recordings
- In Brokerkit, open User Settings.
- Upload the voicemail recordings you want to use.
- Give each recording a clear name so it is easy to choose during a call.
- Review your recordings before a calling session and remove or replace anything out of date.
Use a saved voicemail drop during a call
- Open a contact and start a call from the Brokerkit dialer.
- Wait until the call connects.
- Select the saved voicemail recording you want to use.
- Start the voicemail drop.
The selected recording plays while you can continue moving through your Brokerkit calling workflow.
When Drop VM is available
The Drop VM control is available only to eligible users when the feature is enabled, while calling a Recruiting contact after the call has connected. It is not available while the call is still ringing or has not connected.
If you do not have a recording to choose, go to User Settings and upload one first. You can then select it during a connected call.
Troubleshooting a voicemail drop
- The call is not ready: wait until the call connects, then try the drop again.
- A drop is in progress: wait for the current drop to finish before trying again.
- The selected recording is unavailable: return to User Settings and upload, replace, or choose an available recording.
- The drop could not start: keep talking or end the call normally, then try again once. If it continues, contact Brokerkit Support.
Tips for effective voicemail drops
- Keep recordings short and focused on one clear next step.
- Use a recognizable recording name, such as the campaign, audience, or message version.
- Review recordings regularly so callers hear current details and offers.
- Only start a drop after the call connects so the message is delivered at the right time.
Need help?
If you do not see the recording you need, return to User Settings to confirm it has been uploaded and is ready to use. For more help, contact Brokerkit Support.