Summary: This article explains how to request live support from a human team member.
Requesting Live Support
If you need to speak with a human support team member instead of our AI assistant, simply use one of these phrases:
Phrases that work:
- "Talk to someone" or "Speak to someone"
- "Chat with someone"
- "Live agent" or "Live support"
- "Human please"
- "Escalate"
- "Manager" or "Supervisor"
- "Request a callback"
- "I need more assistance" or "I need more help"
- "I need to talk with a person"
What happens: When you use one of these phrases, our AI assistant will immediately notify a human support team member. You'll see a message confirming that your request has been received and a team member will join the conversation.
Tips
- You can request live support at any time during your chat
- Our support team is available Monday–Friday, 8 AM–5 PM Mountain Time
- Outside of business hours, leave a message and we'll respond via email
Conclusion
Just ask! Our AI assistant is designed to recognize when you want human help and will connect you right away.