Occasionally, you may find that email or calendar appointments aren't sending — or that an appointment was created in Brokerkit but isn't showing up on your Google Calendar or Outlook. The fixes below cover both cases.
Quick reset (fixes most issues)
If appointments aren't sending OR aren't appearing on your calendar:
- Log out of Brokerkit. Then, log out of Gmail.
- Log in to Brokerkit. Pay special attention that you're using the Google Login button and the correct Google account (your work email instead of your personal Gmail, for example).
- Once back in Brokerkit, you should see an error summary which will allow you to re-send your emails or calendar invites
Why your appointments aren't showing up on your calendar
If an appointment exists in Brokerkit but is missing from your Google Calendar (or Outlook), the most common causes are:
- You aren't using Google. Google is required for the email and calendar functions in Brokerkit (bulk email will still work without it).
- Brokerkit doesn't have calendar permission. Reset access here, then log back into Brokerkit and enable all permissions: myaccount.google.com/permissions.
- The calendar invite bounced because the lead's email is invalid or their server rejected the invite. Check the lead's profile for an email error indicator and update the email if needed.
- You rescheduled the appointment in Brokerkit. Brokerkit can add events to your Google Calendar but cannot remove them — old events from rescheduled appointments must be deleted from Google Calendar manually.
- You're looking at the wrong Google account. Confirm Brokerkit is connected to the same Google account whose calendar you're checking.
Related keywords
missing from calendar · not appearing in Google Calendar · not appearing in Outlook · calendar sync · calendar invite bounce · calendar not syncing · appointment not on calendar · Google Calendar integration · calendar permissions
