Home FAQs: Billing and pricing

FAQs: Billing and pricing

By Brokerkit Product
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Brokerkit pricing

Please take a look at our current pricing plans below, along with the related features and limits for each. Base Pricing Plans | | | | | | --- | --- | --- | --- | | | Starter | Core | Expansion | | Best for: | Solo Broker | Small Team/Office/Brokerage | Mid to Large Sized Brokerage | | Monthly billing | $99 | $199 | $499 | | Annual prepaid | $1,010/year ($84/month) | $2,030/year ($169/month) | $5,090/year ($424/month) | | Implementation & training fee | $99 | $199 | $499 | | Additional user seats (monthly) | $74 | $64 | $49 | | Additional user seats (annual) | $755 year ($63/month) | $653/year ($54/month) | $500/year ($42/month) | Features and limits by pricing plan | | | | | | --- | --- | --- | --- | | Included in Pricing Plans | Starter | Core | Expansion | | User seats | 1 | 3 | 10 | | Multi-office superuser management seats | N/A | N/A | N/A | | Generative AI request tokens | N/A | 10,000,000 | 20,000,000 | | Dialer voice minutes per month | 1,000 | 3,000 | 10,000 | | Call recording minutes per month | 1,000 | 3,000 | 10,000 | | Text message segments per month | 1,000 | 3,000 | 10,000 | | Emails per month | 10,000 | 30,000 | 100,000 | | Videos hosted in the library | N/A | 300 | 1000 | | Documents hosted in the library | N/A | 300 | 2500 | | MLS import search queries | 5 | 10 | 20 | | File imports per month (excl. data transformation) | 1 | 2 | 3 | | Jobs for job posting | N/A | 3 | 10 | | Bulk messaging limit (bulk, blast and campaign messages) | 25 bulk messages of up to 1,000 contacts within 7 days | 25 bulk messages of up to 5,000 contacts within 7 days | 50 bulk messages of up to 25,000 contacts within 7 days | | Recruiting contacts | Unlimited | Unlimited | Unlimited | | Retention Agent Contacts | Unlimited | Unlimited | Unlimited | | Agent/affiliate referral accounts | Unlimited | Unlimited | Unlimited | | Campaigns | Unlimited | Unlimited | Unlimited | | Campaign triggers | Unlimited | Unlimited | Unlimited | FAQ How does the Bulk Messaging Limit work? - For example, if you are on the Core pricing plan, you can send 25 bulk messages to up to 5,000 contacts within seven days. - This means you can bulk select up to 5,000 contacts or fewer contacts and send up to 25 separate bulk messages over a rolling 7-day period. - You could send twenty-five messages to all 5,000 contacts or 25 messages to different segments of your list within a rolling 7-day period, as long as no single message goes to more than 5,000 contacts. How many emails can be sent daily, weekly, or monthly? - Depending on your pricing plan: - Starter Plan: - 10,000 emails per month - This averages to approximately: - 333 emails per day - 2,500 emails per week Core Plan: - 30,000 emails per month - This averages to approximately: - 1,000 emails per day - 7,500 emails per week Enterprise Plan: - 100,000 emails per month - This averages to approximately: - 3,333 emails per day - 25,000 emails per week - These calculations assume an even distribution across the month (using a 30-day month). However, it's important to note that these are monthly limits, not strict daily or weekly quotas. This means you could send more emails on certain days as long as you stay within your monthly allocation. How do text limits and usage work? 1. Let's use the Core Plan. For example, you get 3,000 text segments per month included. If you exceed this limit, you have two pricing options for additional text segments: 1. Smaller blocks: You can purchase additional segments in blocks of 1,000 for $14.99 each 2. Larger blocks: You can purchase additional segments in blocks of 4,000 for $49 each 2. For example: If you used 4,500 segments in a month, you'd exceed your included 3,000 by 1,500 segments. You could either: - - Purchase two 1,000-segment blocks ($29.98 total) or - Purchase one 4,000-segment block ($49 total) which would give you extra segments for future use When you exceed your monthly segment limit, blocks of 1,000 are automatically purchased at $14.99 each. If you’d like to purchase blocks of 4,000 for $49 each, feel free to contact us at support@brokerkit.com. What is a segment? (What constitutes a segment for SMS billing?) A segment is the unit Brokerkit and your carrier use to count and bill text messages. One segment is one billable text. The number of segments a message uses depends on its length and the kinds of characters it contains, not on how many recipients you sent it to. Understanding SMS/MMS Segments SMS messages are divided into segments based on their length and character type. Here's what you need to know: Standard Text (GSM-7 characters): - Single-segment: Up to 160 characters - Multiple segments: Messages longer than 160 characters are automatically split into segments of 153 characters each Unicode/Special Characters (e.g., emojis, Chinese characters): - Single-segment: Up to 70 characters - Multiple segments: Messages longer than 70 characters are split into segments of 67 characters each MMS (Multimedia Message) Segments: - Up to 1,600 characters of text - Can include images, videos, or audio files - Counts as 1 segment regardless of text length Important Notes: - Each segment counts as one message for billing purposes - An MMS counts as one message regardless of text length - Adding media automatically converts your message to MMS - The system automatically handles the splitting and reassembly of messages - Recipients will see long messages as a single text, even though they're sent as multiple segments - Maximum message length is 1,600 characters in total Examples: 1. Text only: "Hello! How are you?" (15 characters) = 1 SMS segment 2. Text with emojis: "Hi! 🎉🎈" (70+ characters) = 2 SMS segments 3. Text with image: "Check out this photo!" + JPEG = 1 MMS segment 4. Long text with image: 500 characters + PNG = 1 MMS segment How can I add more seats? 1. Visit the Billing Page. 2. Click on “Change Plan”. 3. Check the number of seats included in your current plan. 4. Scroll down to the “Add-ons” section. 5. Choose the number of additional seats you would like to purchase. How can I upgrade to a higher plan? 1. Visit the Billing Page. 2. Check your current plan at the top of the page for reference. 3. Click on “Change Plan”. 4. Select the new plan you wish to upgrade to. Additional Clarifications: - These limits apply to all types of mass messages: bulk, blast, and campaign messages. - The 7-day period is a rolling window, not fixed calendar weeks. Each new message sent looks back at the previous seven days to determine if you're within the limit. - If you need to reach more contacts or send more messages, move up to the next pricing plan. - These limits are designed to prevent spam and maintain a high quality of communication for all users.

Last updated on May 03, 2026

Viewing and Changing Your Plan

As long as you are an Admin-level user, you can view and adjust your pricing plan anytime. From Brokerkit, click your name in the upper-right-hand corner and select Billing. Then click on Change Planbutton and select the option that best suits for you You can upgrade your billing to Annual or change your pricing plan tier anytime. Just so you know, the Brokerkit service isn't refundable, but we are happy to switch billing for the next billing period. FAQ **Where can I see a copy of the contract?**If you need a copy of your service contract with Brokerkit, please try these steps in order:1. Contact your Point of Contact (POC): First, reach out to the person at your organization who initially signed up for Brokerkit or manages your account. 2. Check your email: Search your email for "DocuSign Brokerkit" or similar terms to find the original contract signing confirmation that was sent when you first signed up. 3. Contact Support: If you still can't locate your contract after trying the above steps, please reach out to us at support@brokerkit.com and we'll be happy to send you a copy. Switching Between Monthly and Annual Billing You can change between monthly and annual billing on the same plan tier (Starter, Core, or Expansion). Monthly → Annual (upgrade billing): Open Billing, click Change Plan, and choose the annual option for your tier. The annual rate replaces the monthly rate at your next renewal — you do not get charged twice for overlapping periods. Annual → Monthly (downgrade billing): Open Billing, click Change Plan, and choose the monthly option for your tier. Brokerkit will switch you to monthly billing at the end of your current annual period — Admins can request the switch any time during the year, but the new monthly cadence starts the day after your current annual period ends. The Brokerkit service is non-refundable, so the remainder of your current annual period stays in effect until renewal. Switching plan tiers (Starter ↔ Core ↔ Expansion): Use the same Change Plan flow. Tier upgrades take effect immediately and are pro-rated. Tier downgrades take effect at the next renewal so you keep all the seats and limits you already paid for. Need help with a switch you cannot complete in the UI? Email support@brokerkit.com with your team name and the plan/billing change you want, and we will set it up for the next billing period.

Last updated on May 03, 2026

How do I determine limits and track my email, text, and call usage?

To track your email, text, and phone usage, please follow the steps below to view your usage month to date and for the prior month: How do I determine my limits? 1. Click on your name in the top right to go to the user profile menu and select "Billing." Screen_Shot_2022-09-22_at_12.37.11_PM.png 2. Your plan is directly under the "Subscription" text. Screen_Shot_2022-09-22_at_12.38.49_PM.png 3. Selecting "Change Plan" will redirect you to the "Your Subscription" page. Your current plan will be listed next to the other available billing options, and the limits for the various plans will be listed underneath their respective plans. If you don't see your pricing plan, you are on a pricing plan which is legacy and the best way to determine your usage limits it to email us at support@brokerkit.com Screen_Shot_2022-09-22_at_12.40.37_PM.png How do I track my usage against those limits? You can just navigate to your billing page. Once you are on the billing page, you will see the below table with your usage stats for emails, texts, and calls. Bulk messaging action limits Brokerkit also enforces plan-based limits for bulk messaging actions. Bulk messaging actions include bulk emails, bulk texts, and triggering Smart Campaigns for a selected list. These limits have two parts: - The maximum number of contacts that can be included in one bulk action - The maximum number of bulk actions that can be triggered within the lookback period shown in Brokerkit The bulk-action limit is shared across the account, not tracked separately for each user. Individual one-to-one emails or texts sent from a contact profile do not count as new bulk actions, and automated Smart Campaign steps do not count as new bulk actions after the campaign has already been triggered. Triggering or enrolling a selected list into a Smart Campaign does count as a bulk action. If you see a message such as "Bulk messaging actions can only be triggered on up to 5,000 contacts up to 25 times within 7 days on your pricing plan," use the contact count and time period shown in that message. To stay within the limit, narrow the audience before sending, combine contacts into fewer larger bulk actions where appropriate, or wait until older bulk actions fall outside the displayed lookback period. You can also review available plan limits from Billing > Change Plan or contact support@brokerkit.com if you are on a legacy plan. Texting - Text Messages vs. Text Segments: Standard texts are 160 characters long, but modern phones and the major telecommunications carriers allow you to send longer text messages split into multiple segments and joined (concatenated) back into one message at the end. - These long SMS (text only) messages include multiple segments but appear as one message seamlessly to the receiver. You can tell your segment count of a message with our counter seen here: - Note that certain characters beyond letters and numbers, such as symbols or emojis, can consume more than one character in a text due to the legacy of how texting was built. - MMS (messages that include images) text segments will always count as three (no more or less) segments. - The message totals in the usage billing page here show the number of messages sent or received, whereas the segment count shows the number of actual segments underlying those messages. - Your text message sent first will count towards your monthly total, as well as any reply from the recipient and any additional messages you reply with. - Also, if you use call forwarding, each reply from the forwarded recipient and any follow-up reply from you will count toward your monthly totals. - If you are on a plan that includes an allocation of text segments and emails with usage billing for additional emails or text segments, you can track your month-to-date usage with the chart below. For usage billing, segments are the total you should track since usage billing is based on text segments vs. messages, as this is how telecommunication carriers bill. Calls & Call Recordings - The billing report includes call usage and recording (in minutes) and will be broken down by totals for each by reporting for that day, week, month, and prior month. - Call recording minutes are only relevant to individuals who have enabled call recording on their "User Settings" page. To read more about how to enable call recordings, click here. Screen_Shot_2022-09-22_at_12.39.30_PM.png Activity Report - To see the number of calls logged by each user, visit the Activity Report. This report shows calls logged, emails sent, and texts sent per user over any time period (this week, last week, this month, last month, this year, or prior year). It is useful for tracking individual user productivity and call activity by day, week, or month. Note that the text counts in the Activity Report will differ from the Text Message/Segment counts in the billing report as the Activity Report only shows 1) messages and not segment counts and 2) it only shows outbound texts sent and not inbound texts. Technical Details of how texts and calls are billed Please review the tables below for information regarding how calls and text messages are billed to your account. Types of Phone Numbers 1. Brokerkit Service Number: the Brokerkit phone number assigned to a user that you call or text contacts from 2. Forwarding Number: The user's mobile phone number that text replies and inbound calls will be forwarded to 3. Multiplexer Number: A number assigned to a Brokerkit contact if they reply to a text you sent them from your Brokerkit Service Number. This is the number that is used to forward their reply to the Brokerkit forwarding number. Each contact will have a unique Multiplexer Number, so they show as separate conversations on your phone, and you can reply to them each directly. This number will stay active for 30 days after the last reply from the contact. Billing for text messages | | | | | --- | --- | --- | | Text message type | What happens to the message | How users are billed | | Outbound text to a contact. | The text is sent from the Brokerkit Service Number to the contact's phone number. | Per text segment as detailed in the text editor segment counter above the text segment limit of your pricing plan. | | A contact replies to an outbound text. | Text replies to a Brokerkit Service Number will be forwarded to the Forwarding Number. | Per text segment as detailed in the text editor segment counter above the text segment limit of your pricing plan. | | Texting a Brokerkit phone number (not a reply to a previous message) from a number associated with a Brokerkit contact. | Text to a Brokerkit Service Number will be forwarded to the Forwarding Number. | Per text segment as detailed in the text editor segment counter above the text segment limit of your pricing plan. | | Texting a Brokerkit Service Number (which is not a reply) and is not a number associated with a contact. | Text to a Brokerkit Service Number will be forwarded to the Forwarding Number. | Per text segment as detailed in the text editor segment counter above the text segment limit of your pricing plan. | | A Brokerkit user replies to a text reply after it is forwarded to their Forwarding Number. | Text reply to a Brokerkit Multiplexer Number is forwarded to the contact's phone number. | Per text segment as detailed in the text editor segment counter above the text segment limit of your pricing plan. | 📝 Note: MMS text segments will count as three segments. We have a text character counter which will notify you when your message contains enough characters to be a multi-segment message, which will also tell you the number of segments the message contains before it is sent. Screen_Shot_2022-09-22_at_12.19.28_PM.png Billing for phone calls | | | | | --- | --- | --- | | Type of call | What happens to the call | How users are billed | | Outbound call from Brokerkit to contact (in the US and Canada) | Calling through Service Number to Contact's Number | Per outbound call minutes above their call minute limit | | Inbound call to a Brokerkit Service Number from a phone number that is found on a contact in Brokerkit. | Contact calls through their carrier to Brokerkit Service Number, which is forwarded to the Brokerkit Forwarding Number. | Per inbound call minutes above their call minute limit. | | Inbound call to a Brokerkit Number from a phone number that is not associated with a Brokerkit contact. | * A call is made from an inbound caller to a Brokerkit Service Number, which is connected to the Forwarding Number from Brokerkit. * Note since there is no contact in the system, this will not be tracked in Brokerkit. | Per inbound call minutes above their call minute limit. | | Inbound call from a contact after they received a text message from a Brokerkit Service Number. | Inbound call to a Brokerkit Service Number is connected to a user's Brokerkit Forwarding Number. | Per inbound call minutes above their call minute limit. | | Outbound Call from a Brokerkit user to a Multiplexer number after getting a reply to a text message. | The call to the Multiplexer number will be connected with the contact phone number. | Per outbound call minutes above their call minute limits. |

Last updated on May 03, 2026