This article explains the most commonly asked about Relitix metrics in Brokerkit and how to troubleshoot common Relitix errors like "Invalid Subscription Key". For setup instructions, see How to configure the Relitix Integration in Brokerkit.
Understanding Key Relitix Metrics
Relitix provides AI-powered predictive analytics and production data for real estate agents. Below are definitions for the metrics customers most commonly ask about.
Five-Year Batting Average
The Five-Year Batting Average is the percentage of listings an agent has taken over the last five years — specifically, between 6 and 66 months ago — that have actually closed. A higher batting average means the agent is better at converting their listings into closed sales. Co-listing agents are not counted in this metric.
This metric is useful for identifying agents who consistently close the listings they take, which is a strong signal of listing quality and agent effectiveness.
Five-Year Listing Count
The Five-Year Listing Count is the total number of new listings the agent has taken between 6 and 66 months ago. Co-listing agents are not counted.
Rookie Rating
The Rookie Rating predicts the probability that a newer agent will still be in the business in their fourth year AND closing more than $3 million in volume. Higher ratings indicate agents more likely to succeed long-term.
Current Switch Risk
Current Switch Risk predicts how likely an agent is to switch offices in the next three months, based on behavioral comparison to agents who have actually switched in the past. It's shown as:
- Green: Less likely than the average agent to switch offices
- Yellow: 5 times more likely than the average agent to switch offices in the next 3 months
- Red: 10 times more likely than the average agent to switch offices in the next 3 months
Listing Effectiveness Grade
Listing Effectiveness Grade is a letter grade (A through F) based on how well an agent handled their listings over the last 6 to 18 months. All MLS agents are graded on a curve — the top 20% get an A, and the bottom 20% get an F.
Listing Effectiveness Impact
Listing Effectiveness Impact assigns a dollar amount representing how well the agent's listings performed compared to what an average agent would have closed for the same listings. A high negative number usually means the agent had a high-priced listing canceled or expired.
Production Metrics
- Total $ Production LTM — Total closed dollar volume in the 12 months prior to the last update date
- Total # Production LTM — Total closed sides in the 12 months prior to the last update date
- $ Change — Year-over-year change in 12-month closed volume in dollars
- % Change — Year-over-year change in 12-month closed volume as a percentage
All of these metrics are available as filters in Advanced Search and as import query parameters in Brokerkit.
Troubleshooting Common Relitix Errors
"Invalid Subscription Key" or "Invalid Agent Alerts API Key"
If you receive either of these error messages when running an import query or enabling agent alerts, it usually means one of the following:
- Your Relitix subscription does not include the feature you're trying to use. For example, Agent Alerts is an add-on that must be enabled on your Relitix subscription separately. If Agent Alerts isn't part of your plan, you'll need to contact Relitix to have it added.
- You're trying to run a query against an MLS that is not included in your Relitix subscription. Each Relitix subscription covers a specific set of MLSs, and Relitix will reject the request with an invalid subscription key error if you query an MLS outside of your coverage.
- Your API key is missing required permissions — for example, monthly and daily agent alert import permissions.
How to resolve: These errors come from Relitix, not Brokerkit, so they must be resolved on the Relitix side. Contact Relitix support at support@relitix.com to:
- Confirm which MLSs are included in your current subscription
- Add Agent Alerts or additional MLSs to your plan
- Verify your API key has the correct permissions
Once Relitix updates your subscription or key, the error will clear and you can re-run your import query in Brokerkit.