Agent Alerts | Help Center

{% video_player "embed_player" overrideable=False, type='hsvideo2', hide_playlist=True, viral_sharing=False, embed_button=False, autoplay=False, hidden_controls=False, loop=False, muted=False, full_width=False, width='688', height='387', player_id='183781463436', style='' %}

What Are Agent Alerts?

Agent Alerts notify you when there are significant changes in your agents' activities, such as:

New Listings - The home is listed for sale on the market.
New Pending Sales - The home becomes pending once all contingencies are met, such as inspections and financing.
New Contracts - A buyer submits an offer, and the seller accepts it. Both parties sign a contract.
New Closings - This is the final step, where all paperwork is signed, and the property officially transfers ownership to the buyer. A great way to find co-ops agents: By reviewing the Agent Alerts for New Closings on your retention agents, you'll see the co-ops who participated in the transaction.
Email Changes - They update their email in the MLS. This could be from a brokerage change.
Name Changes
Office Changes - They update their email in the MLS. This could be from a brokerage change.
Status Changes - They go inactive or reactivate with the MLS.

Setting Up Agent Alerts

Enable Alerts for Relitix Import Queries

Note: This feature is available to recruit import queries or retain import queries for your agents.

Navigate to your import query settings (setting up your queries is detailed here)
Look for the Agent Alerts toggle

Enable the toggle to start receiving alerts for agents in that query

Note: You'll need a valid Relitix API key that supports agent alerts. If your API key doesn't support this feature, you'll receive a notification to contact Relitix support at support@relitix.com.

Configuring Notifications

Go to User Settings > Notifications
Find the "Agent Alerts" section under Relitix Integration
Choose your preferred notification methods:
1. Email notifications
2. Notification Center Bell alerts
Customize the filter on which agents you will receive alerts for:
1. All agents
2. Only agents assigned to you
3. Agents assigned to you and unassigned agents

Viewing Agent Alerts in Contact Profiles

Open an agent's contact profile.
Look for the "Agent Alerts" panel in the right sidebar of the contact profile
View alerts in a table showing:
1. Alert Date
2. Alert Type
3. Role
4. Address
Click "View" on any alert to see full details, including MLS information and agent details.

Viewing Agent Alerts in the Notification Center

In the Notification Center, alerts are organized by type in the top left filter, allowing easy access and review.

Agent Alert - New Listing
Agent Alert - New Pending
Agent Alert - New Contract
Agent Alert - New Closing
Agent Alert - Misc (email, name, office, or status changes)

Viewing Agent Alerts in your Email Notifications

Daily email updates include:

Grouped alerts by category
Up to 10 alerts per section
Total count of alerts by type
Direct links to contact profiles by clicking view
Each category includes a "See all Alerts" button, which will take you directly to the Notification Center, applying the appropriate category filter for your convenience.

Data Retention

Alerts are retained for 90 days
Older alerts are automatically purged on the first Saturday of each month

Best Practices

Consider creating more focused import queries with agent alerts activated to ensure you receive notifications about agents relevant to your and your team's needs and that you don't get overwhelmed with too many notifications.
1. The goal is to use the agent alerts as a reason to soft-contact your agents or agents you are looking to recruit to stay in touch.
2. Ultimately, it would be best if you considered them a tool to help you stay in touch with potential recruits and your agents and strengthen your relationships.
Regular Monitoring: Check your Agent Alerts daily to stay current with agent activities
Prioritize Follow-ups: Focus on high-priority alerts like new listings and closings.
Customize Notifications: Adjust your notification preferences to avoid alert fatigue.
Use Filters: Utilize the Notification Center filters to focus on specific alert types.
A recurring question is where do I find co-ops agents? This is where you can find co-ops agents — also known as cooperating agents or co-broker agents. By reviewing the Agent Alerts for New Closings on your retention agents, you'll see the co-ops who participated in the transaction.

Common Issues

I received an alert email but don't see alerts when I log in
1. Check the Notification Center (bell icon): Agent alerts appear in the Notification Center, not on a standalone alerts page. Click the bell icon in the top-right corner of BrokerKit to view your alerts.
2. Toggle to show read notifications: By default, the Notification Center only shows unread notifications (blue toggle). If you already clicked a link in the email, those alerts may be marked as read. Switch the toggle to gray to see both read and unread notifications.
3. Use the correct filter: In the Notification Center, use the filter dropdown in the top-left to select the specific alert type (e.g., "Agent Alert - New Listing"). Selecting "All" will show all notification types.
4. Check the email links: Each alert in your daily email has a "View" link that goes directly to the contact profile, and a "See all Alerts" button that opens the Notification Center with the correct filter applied.
5. 90-day retention: Alerts older than 90 days are automatically removed. If the alert email referenced older activity, the alert may no longer be available.
Missing Alerts (not receiving any alerts)
1. Verify that your Relitix API key is configured correctly
2. Check if agent alerts are enabled for your import queries
3. Confirm that your notification preferences are set correctly in User Settings > Notifications.
API Key or Subscription Key Issues
1. If you receive an "Invalid Agent Alerts API Key" or "Invalid Subscription Key" message, it typically means one of the following:
  - Your Relitix subscription does not include Agent Alerts. Agent Alerts is an add-on feature and must be enabled on your Relitix account. Contact Relitix support at support@relitix.com to have Agent Alerts added to your plan.
  - Your import query is targeting an MLS that is not covered by your Relitix subscription. Each Relitix subscription only covers specific MLSs. Contact Relitix support to confirm which MLSs are included in your subscription or to expand your coverage.
  - Your API key does not have the required permissions for monthly and daily agent alert imports. Contact Relitix support to update your key permissions.
2. For any of these issues, reach out to Relitix at support@relitix.com to verify or update your subscription. These errors originate from Relitix and must be resolved on the Relitix side — Brokerkit is simply passing the error message through.
Do archived contacts receive Agent Alerts?
1. Alert data is still imported: When Relitix sends nightly alert updates (new listings, closings, etc.), archived contacts are included if they match your import query. Their alert data continues to be updated.
2. Contact profile shows alerts: If you open an archived contact's profile, you will see their Agent Alerts in the right sidebar panel, just like active contacts.
3. Notification Center (bell) does NOT show alerts for archived contacts: Archived contacts are filtered out of the Notification Center. You will not see bell notifications for archived agents.
4. Email notifications do NOT include archived contacts: Your daily Agent Alert email summary will not include alerts for archived contacts.
5. Summary: Archived contacts continue to have their alert data updated behind the scenes, and you can view alerts on their profile page. However, they will not appear in your Notification Center or email notifications, so they won't add to notification noise.

Agent alerts are included as part of the subscription benefits for users on the Relitix Enterprise plan.