Email Replies in BrokerKit
Yes! Email replies are fully supported in BrokerKit. When someone replies to an email you sent through BrokerKit, the reply can appear directly in your BrokerKit inbox — but only if email forward logging is set up.
Why Aren't My Email Replies Showing in the Inbox?
This is one of the most common questions we get. If your campaign emails and notifications show that contacts are reading your emails, but you don't see their replies in your BrokerKit inbox, the issue is almost always email forward logging — not your campaigns or email sending.
Brokerkit can log email in three different ways:
- Email sent through Brokerkit — Campaign, bulk, and individual Brokerkit emails are logged automatically.
- BCC Address (Outgoing) — Use your account's Brokerkit BCC address when sending from Gmail, Outlook, or another email client. This logs the outgoing message on matching contact records.
- Forwarding Address (Incoming) — Forward incoming email to your account's Brokerkit forwarding address. By default, Brokerkit records replies to emails previously sent through Brokerkit. If Record emails received to the forwarding address that are not a reply to Brokerkit sent emails is enabled, Brokerkit can also record other forwarded inbound messages, even when they are unrelated to a Brokerkit-sent email.
For BCC and forwarding, Brokerkit matches contacts using email addresses in the original From, To, and Cc fields. Addresses that appear only in Bcc are not used for contact matching.
Quick checklist:
- ✅ Emails are sending (you see "read" notifications) → Your emails are working
- ❌ Replies not in inbox → Enable email forward logging below
Common scenario: You might think your campaign emails aren't sending because you don't see anything in the reports or inbox, but if notifications show people reading your emails, the emails ARE working. The missing piece is that replies aren't being captured because email forward logging isn't configured.
Why Am I Seeing an Email That Was Not Sent Through Brokerkit?
First check Account Settings > Email > Email Logging via BCC and Forwarding Addresses.
If Record emails received to the forwarding address that are not a reply to Brokerkit sent emails is turned on, a non-reply delivered to the forwarding address can be logged when an address in its original From, To, or Cc fields matches a Brokerkit contact. This can include an external conversation between a contact and another person.
To limit future inbound logging to replies to Brokerkit-sent emails, turn this setting off. This does not turn off reply logging and does not remove emails already logged.
Also review your Gmail or Outlook forwarding rule to confirm which mailboxes and messages it sends to Brokerkit. To exclude specific senders or domains from both BCC and forwarding logs, add them under Never Log.
The separate Create contacts in recruiting for emails with no contact setting only controls whether unmatched email addresses create new recruiting contacts.
How to Set Up Email Forward Logging
Auto-forwarding (recommended for seeing replies in your inbox):
Auto-BCC (for logging outgoing emails to the contact timeline):
For Microsoft 365 admins:
Need help? Contact our support team at support@brokerkit.com and we'll walk you through the setup.