Email Replies in BrokerKit
Yes! Email replies are fully supported in BrokerKit. When someone replies to an email you sent through BrokerKit, the reply can appear directly in your BrokerKit inbox — but only if email forward logging is set up.
Why Aren't My Email Replies Showing in the Inbox?
This is one of the most common questions we get. If your campaign emails and notifications show that contacts are reading your emails, but you don't see their replies in your BrokerKit inbox, the issue is almost always email forward logging — not your campaigns or email sending.
Important distinction:
- Email forward logging — Captures incoming replies and displays them in your BrokerKit inbox. This is what makes replies visible.
- BCC logging — Captures outgoing emails you send and logs them to the contact's timeline. BCC logging does NOT show replies in the inbox.
Quick checklist:
- ✅ Emails are sending (you see "read" notifications) → Your emails are working
- ❌ Replies not in inbox → Enable email forward logging below
Common scenario: You might think your campaign emails aren't sending because you don't see anything in the reports or inbox, but if notifications show people reading your emails, the emails ARE working. The missing piece is that replies aren't being captured because email forward logging isn't configured.
How to Set Up Email Forward Logging
Auto-forwarding (recommended for seeing replies in your inbox):
Auto-BCC (for logging outgoing emails to the contact timeline):
For Microsoft 365 admins:
Need help? Contact our support team at support@brokerkit.com and we'll walk you through the setup.